Returns & Exchanges
At BLUETTI Europe, we stand behind the quality of our power solutions and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If you encounter any issues, our dedicated support team is here to assist with hassle-free returns and technical troubleshooting.
Contact Customer Support
Email our support team within 30 days of delivery with your order number and the specific reason for your return to obtain a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the device in its original packaging, including all cables, accessories, and manuals to ensure the item is protected during transit.
Ship the Product
Affix the provided shipping label or send the package to the designated BLUETTI service center address provided by our support team.
Inspection and Refund
Once our technicians verify the condition of the returned unit, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing